IVR transcripts triaged, owned,
and logged automatically.
Interactive Voice Response (IVR) and call recording transcripts arrive as email — and get buried alongside everything else. InboxIQ reads the content, scores urgency, assigns the right owner, and logs the decision before your team opens the queue.
IVR transcripts land in the same inbox as everything else
Urgent calls go unactioned
An IVR transcript flagging a payment dispute or churn risk arrives as a plain email — and sits unread alongside routine call summaries with no urgency classification.
No context at handoff
Whoever picks up the call follow-up has to re-read the full transcript to understand what's needed. No urgency score. No next step. No owner assignment.
No audit trail on follow-through
A customer complains their issue was never followed up after the call. You have no record of which team member was responsible or when the transcript was first reviewed.
IVR transcript to routed, owned decision
IVR platforms deliver transcripts to InboxIQ
Most IVR and call recording platforms (Twilio, Aircall, RingCentral) can deliver transcripts to an email address or webhook endpoint. InboxIQ connects to that destination and processes every transcript automatically.
AI reads the transcript and scores urgency
InboxIQ classifies the call type (support complaint, billing dispute, sales enquiry, churn risk) and scores urgency. High-priority calls from existing customers are escalated immediately — not buried in a queue.
Routed to the right owner with context
The follow-up lands with a named owner, urgency score, and a plain-English summary of the call — not a wall of transcript text. Your team acts, not reads.
What teams report after 30 days
Urgent call follow-ups missed
Churn risks, billing disputes, and high-priority complaints are flagged and routed before they fall off the radar.
Call follow-ups with named owner
Every call transcript is assigned to a team member with a response deadline — no shared-inbox limbo.
Faster follow-up on urgent calls
Context at point of delivery means no time lost re-reading the transcript before taking action.
See it in practice
Every call deserves a follow-up — not a pile.
Connect your IVR platform's transcript delivery in under 10 minutes. Start free — no credit card required.