Use case • Insurance Claims
Claims Triage With Clear Decisions and Audit Trails
InboxIQ consolidates claim signals across channels, detects urgency and risk, and routes each claim to the right owner with traceable rationale.
Common claims bottlenecks
Fragmented intake channels
Claims arrive via email, portals, phone notes, and CRM updates.
Slow escalation signals
High-risk claims are identified too late in the process.
Limited decision traceability
It is hard to prove why a claim was routed or escalated.
InboxIQ for claims operations
Unified claims intake
Consolidate Voice, Email, Forms, and CRM signals into one stream.
Decision routing + ownership
Assign owners, set SLAs, and escalate based on risk and severity.
Audit-ready outcomes
Every decision includes a rationale for compliance reviews.
Operational outcomes
Faster claim resolution
Urgent claims move first without manual sorting delays.
Lower processing cost
Reduced admin triage means more time for investigations.
Consistent routing quality
Standardised decisions across teams and regions.