Solutions • Unified Intake
One Intake Layer Across Every Channel
InboxIQ unifies Voice IVR transcripts, Social, Email, Forms, Chat, and CRM into a single decision stream so teams stop chasing work across tools.
Why unified intake matters
One queue, not five inboxes
Requests arrive consistently regardless of channel.
Shared decision rules
Urgency, ownership, and escalation apply everywhere.
Cleaner audit trails
Every decision shows why it was routed.
What unified intake unlocks
Faster triage
Noise is filtered before humans review.
Consistent routing
Same rules across teams and systems.
Better focus
Teams work on decisions, not sorting.