AI email intelligence that lives
inside your inbox
InboxIQ adds a five-layer intelligence pipeline to your existing Gmail or Outlook inbox. No migration. No new support tool. Every feature is designed for the founder or ops lead drowning in 50–300 repetitive emails a week.
Works with Gmail and Outlook • No credit card required to start
Five layers. One pipeline. Zero inbox migrations.
Each layer builds on the one before. Start with triage, add drafts when you're ready, turn on automation once your rules are dialled in.
Triage
Classify every email by intent, detect urgency, assign ownership — automatically.
Draft replies
KB-grounded reply drafts ready for your review. You send. InboxIQ never sends.
Automation
Rule-based actions triggered by triage output: archive, label, forward, notify.
Multi-inbox
Invite your whole team with one link. Each inbox is independent, per-inbox pricing.
Analytics
Top topics, response times, team activity. Know what's eating your time.
The decision engine that runs before you open your inbox
Every email that lands in a connected inbox is processed by InboxIQ's triage pipeline before you see it. No rules to write. No keywords to configure. The model learns your patterns and gets more accurate over time as you correct its decisions.
- ✓Intent classification — support, billing, sales, spam, transactional, and custom categories
- ✓Urgency detection — surface escalations before they become fires
- ✓Sentiment analysis — flag frustrated customers automatically
- ✓Ownership assignment — route to the right person based on intent
- ✓Ticket suppression — transactional and promo emails handled silently, no noise
- ✓Human override — one click to correct a decision; model learns immediately
Triage runs on every inbox independently. No shared data between accounts.
What triage replaces
For a team handling 200 emails/week, triage eliminates roughly:
Total: 1.5–2 hours of focused work recovered per person, per day.
How KB-grounded drafts work
- 1.InboxIQ reads the email and detects the question or request.
- 2.It searches your connected knowledge base for relevant articles.
- 3.A draft reply is generated, grounded in your actual documentation.
- 4.The draft appears in your dashboard — review, edit, or discard.
- 5.You send from your own inbox. InboxIQ never sends on your behalf.
Drafts grounded in your knowledge base. You stay in control.
InboxIQ never sends email on your behalf. It prepares a reply grounded in your actual documentation so you spend 30 seconds reviewing instead of 5 minutes writing from scratch. Every draft cites the KB article it drew from so you can spot gaps.
- ✓Drafts appear in the InboxIQ dashboard — never sent without review
- ✓Grounded retrieval — answers come from your docs, not hallucinated
- ✓KB gap detection — repeated questions with no article trigger a notification
- ✓Feedback loop — accept/reject trains the model on your tone
Rules that fire on what the AI decided — not just keywords
Traditional email rules match on sender or subject line. InboxIQ rules trigger on triage output: intent, urgency, sentiment, and category. Write rules in plain English — the model converts them.
- ✓Natural-language rule builder — "If support and urgent, notify Slack #oncall"
- ✓Trigger on triage output — intent, urgency, category, sentiment
- ✓Actions — label, archive, forward, assign, webhook, draft, reply with template
- ✓Audit trail — every execution logged with the AI decision that triggered it
Example rules teams use on day one
WHEN If billing and any urgency
THEN Forward to billing@, label Billing
WHEN If support and urgent
THEN Label Urgent, notify #support on Slack
WHEN If sales inquiry
THEN Assign to sales@, create CRM task
WHEN If transactional (receipt, invoice)
THEN Archive immediately — zero inbox noise
WHEN If spam or promotional
THEN Archive, never show in queue
WHEN If sentiment is frustrated
THEN Flag for founder review before any reply
One invite link. Every inbox connected.
InboxIQ isn't a shared inbox — it augments each person's own inbox. Share a single invite link and every teammate connects their Gmail or Outlook in under two minutes. Each inbox is independently billed, independently configured, and privately processed.
- ✓Multi-inbox invite link — one URL, unlimited teammates, each connects their own inbox
- ✓Per-inbox pricing — pay only for active inboxes, not per seat or per user
- ✓Cross-inbox visibility — see activity across all connected inboxes from one dashboard
- ✓Independent configs — each inbox can have different automation rules and KB sources
- ✓No migration, ever — inboxes stay in Gmail/Outlook where your team already works
Why per-inbox beats per-seat
Most tools charge per seat regardless of activity. InboxIQ charges per active inbox — so a 10-person team where only 4 people get meaningful email volume pays for 4 inboxes, not 10 seats.
Same cost — but InboxIQ includes AI triage, draft replies, and automation. The competing tool does not.
Dashboard metrics at a glance
- › Top topics this week (clustered from real email subjects)
- › Action required vs auto-handled breakdown
- › Urgent email count and average response time
- › Triage accuracy (based on your feedback corrections)
- › Automation rule execution history
- › KB article usage in drafts (spot documentation gaps)
Know exactly what your inbox is costing you
The dashboard shows you what your team is actually spending time on — broken down by topic, intent, and urgency. Use it to prioritise hiring, update your KB, or decide which automation rules to build next.
Top Topics clusters email subjects by semantic similarity — so "payment failed", "billing issue", and "can't charge my card" surface as one topic, not three.
Correct a label once. It never makes that mistake again.
Every time you correct a triage decision — changing a label, adjusting a priority, rejecting a draft — InboxIQ learns from it immediately. The model updates and applies the correction to similar emails from that moment forward.
- ✓One-click corrections — fix any label, urgency, or category from your inbox or dashboard
- ✓Immediate effect — the correction applies on the next similar email, not after a training cycle
- ✓Learns your patterns — adapts to your specific senders, tone, and business context over time
- ✓Draft feedback loop — accept or reject a draft reply; both signals improve future drafts
- ✓Per-account learning — your corrections only improve your model, never shared with other accounts
How a correction flows back into the model
InboxIQ labels an email InboxIQ/Promotions
You correct it to InboxIQ/Support — one click
Sender pattern, subject, and intent signal are recorded
Next similar email from that sender is labelled correctly
Triage accuracy score rises in your dashboard
How InboxIQ compares
Most alternatives require you to move email into a new tool. InboxIQ stays inside your existing inbox.
| Feature | InboxIQ | Superhuman | Help Scout AI | Front AI |
|---|---|---|---|---|
| Works inside Gmail / Outlook | ✓ | ✓ | — | — |
| No inbox migration required | ✓ | ✓ | — | — |
| AI triage + urgency detection | ✓ | — | ✓ | ✓ |
| KB-grounded draft replies | ✓ | — | ✓ | ✓ |
| Post-triage automation rules | ✓ | — | ✓ | ✓ |
| Multi-inbox invite link | ✓ | — | — | — |
| Per-inbox pricing (not per-seat) | ✓ | — | — | — |
| Audit trail of AI decisions | ✓ | — | ✓ | — |
| Human always sends (no auto-send) | ✓ | ✓ | — | Optional |
Based on public documentation as of 2025. Features may vary by plan.
Built for founders and ops leads at growing B2B SaaS companies
You're the right fit if…
- › You handle 50–300 emails per week
- › 40%+ are repetitive (support, billing, onboarding)
- › You've rejected Zendesk and Intercom as too heavy
- › Your team lives in Gmail or Outlook already
- › You want AI to assist, not take over
Common titles
- › Founder / Co-founder
- › Head of Operations
- › Customer Success Lead
- › Support Manager (small team)
- › Technical founder wearing ops hat
Typical team size
- › 5–50 people
- › $500K–$5M ARR
- › No dedicated support team yet
- › 1–3 inboxes handling customer email
- › Post product-market fit, scaling ops
Stop spending your mornings sorting email
Connect your Gmail or Outlook in under two minutes. InboxIQ starts triaging immediately — no training data required, no configuration needed to get started.
No credit card required • Works with Gmail and Outlook • Cancel any time