Maximizing Revenue with Automation in Revenue Operations
Discover how automation in revenue operations can transform sales processes, enhance efficiency, and boost revenue generation for your business.
Insights from the InboxIQ team
Product updates, customer support playbooks, and engineering notes on building a reliable AI inbox.
Release highlights
See what shipped across InboxIQ: new routing rules, performance improvements, and UX polish.
Read updates →Support excellence
Playbooks for faster replies, better triage, and happier customers—powered by AI but built for humans.
See tips →Under the hood
Architecture, reliability lessons, and how we keep latency low while processing thousands of emails.
Explore posts →Fresh from the team
Why Every Form, Chat, and CRM Event Should Go Through the Same Support Triage
Write 600–800 words, confident and specific. Include: (1) 3 short paras: pain of fragmented intake, benefit of one triage layer, outcomes (SLA adherence, fewer missed escalations, duplicate suppression). (2) Key takeaways: ownership clarity, urgency detection, routing consistency, ticket suppression, audit trail. (3) How it works (3 steps): connect inbox/webhooks, define intents/urgency, AI routes & suppresses noise. (4) Use cases: Support, Sales/Lead Response, Ops/Admin, Shared Inboxes. (5) CTA: See the unified intake demo; connect inbox/webhook in 5 minutes.
How to triage 1,000+ customer emails a day
A step-by-step workflow to scale support to 1,000+ emails/day without adding headcount.
What Is an AI Support Agent? (And Why Teams Are Adopting Them)
A BOFU explainer comparing AI support agents with manual workflows and why teams switch.
Email to Ticket Automation: How It Works (Step-by-Step)
A MOFU walkthrough on converting inbound emails to tickets automatically with ownership, SLAs, and audit trails.
The Real Cost of Slow Customer Support
A TOFU guide to quantify and fix the real cost of slow support with automation and prioritisation.
How to Stop Missing Customer Emails (Without Hiring More Staff)
A TOFU guide to stop missing customer emails with accountability, automation, and AI triage.
AI Email Triage: How to Cut Support Workload by 80%
A MOFU guide to deploying AI triage that routes, prioritises, and turns emails into tickets without adding headcount.
Too Many Support Emails? Here’s How Small Teams Fix It
A practical guide for small teams to regain control of an overloaded support inbox.
The Hidden Cost of Letting Every Form Create a Ticket
Forms look structured but create more noise than email when they bypass triage. Add intake rules before tickets are born.
Why Your Support Team Is Drowning in Intake, Not Tickets
Multiple intake channels—not ticket volume—are overloading support. Here’s how one decision layer fixes it.
Feedback Is Not Support: Stop Turning Every Comment Into a Ticket
Feedback is signal; tickets are work. Keep queues clean by separating comments from action-required items.
How We Built a Single Intake API for Every Request
Design notes from building /api/v1/intake: HMAC auth, one route, and tickets only when action_required is true.
From Email to Forms to CRM: Why All Requests Deserve the Same Triage
Treating forms as special is a mistake. Every request should flow through the same triage path with clear action_required and priority.
What Is Unified Intake? (And Why It’s Replacing Shared Inboxes)
Define unified intake: one endpoint, one decision engine, many sources—all scored and routed before they become work.