Solutions • Decisions
Decision Routing That Teams Can Trust
InboxIQ makes the decision before the queue: what needs action, who owns it, and when it’s due—plus the audit trail.
What decisions include
Action required or auto-handled
InboxIQ filters noise and routes real work.
Owner + SLA
Each decision has clear accountability.
Audit trail
See why something was routed or escalated.
Why decision-centric beats automation
No blind auto-replies
Draft replies are optional, never forced.
Consistent outcomes
Decision rules apply across teams and channels.
Operational clarity
Leadership can measure, review, and improve.