Every signal classified, prioritised,
and routed — before your team reads it.
InboxIQ's Triage Intelligence reads every inbound signal, classifies intent and urgency, assigns an owner, and logs the rationale — so your team starts with a pre-sorted, owned queue, not a pile of unread mail.
Four dimensions resolved before your team reads it
Intent
Support, billing, feature request, feedback, or transactional — classified from the full email body, not just subject line keywords.
Urgency
P1 through P4 scoring based on tone, context, and churn signals — not just the word "urgent" in the subject.
Owner
The right agent, team, or department assigned automatically based on intent, urgency, and your routing rules.
Rationale
Why was this classified P1? Why was it routed to support and not billing? Every decision is explained and logged.
Why AI triage beats keyword-based rules
Reads intent, not words
Traditional rules match "urgent" in the subject. InboxIQ reads the full email context — tone, implied urgency, account signals — and classifies intent from meaning, not pattern matching.
Routes before the queue forms
Routing happens at intake — before your team opens the inbox. P1s are escalated immediately. Noise is suppressed. Your team arrives to a prioritised, owned queue rather than a pile of unread mail.
Every decision is auditable
Every triage outcome — label applied, owner assigned, escalation triggered — is logged with a timestamped rationale. Reviewable, exportable, and improvable.
What teams report after 30 days
Emails with intent + urgency label
No email reaches the queue without a decision attached to it.
P1 emails missed or delayed
Critical issues are escalated at intake — before the daily queue review starts.
Reduction in daily triage time
Teams skip manual classification and go directly to resolution.
Consistent, auditable triage
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Plain-English automation rules
Write rules in plain English — "if billing and urgent, forward to billing@ and notify Slack". The model converts them to structured logic.
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Triage results visible in your existing inbox
Labels appear inside Gmail or Outlook — no new dashboard to check. Your team's workflow stays unchanged.
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Feedback improves accuracy
Corrections on misclassified emails retrain the model. Accuracy compounds with use.
Audit & compliance
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Every decision timestamped and logged
Label applied, rule fired, owner assigned — all recorded with the email reference and reason.
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Exportable for compliance reviews
Decision logs are exportable — useful for SLA audits, HIPAA/FCA compliance, and internal reporting.
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BYOL data isolation
Use your own AI key — email content goes directly to your provider. InboxIQ stores decisions and labels, never email payloads.
See it in practice
Stop triaging. Start resolving.
Connect Gmail or Outlook in 2 minutes. InboxIQ starts triaging on the next poll cycle.