Your employees already email IT when something breaks —
now every message becomes a tracked incident.
High-severity incidents get buried in a shared inbox no one owns. InboxIQ classifies urgency from the email itself, assigns priority automatically, and routes to the right resolver — before the employee even knows to check a portal.
Incidents are invisible until they escalate
High-priority incidents are invisible until they escalate
A production outage email arrives at 9:04 AM. It sits below 23 other unread emails. By the time a human opens it, 40 minutes have passed and the CEO is asking questions. Without urgency classification at arrival, severity is determined by accident.
Employees bypass the ITSM portal anyway
Every ITSM portal is a second inbox. Employees who can't find the URL email it@company.com. Employees who know the IT Manager personally email them directly. Both create untracked incidents that never appear in your SLA reports.
Per-seat pricing punishes growth
ServiceNow charges per fulfiller seat. Jira SM charges per agent. As the IT team grows to handle more incidents, the bill grows — even though the employee population raising incidents hasn't changed. InboxIQ charges per inbox, not per resolver.
Every email to it@company.com becomes a tracked, routed incident
Employee emails it@company.com
They describe the problem in plain language: "my VPN stopped working", "production database is down", "can't log into Salesforce." No form. No category selection. Just an email to the address they already use.
InboxIQ classifies severity and type
The email text is read semantically. A report of a production system down is classified P1 and tagged as a service-disruption incident. A password reset request is classified P3 and tagged as access — without the employee making a single selection.
The right resolver is assigned and notified
Based on classification, InboxIQ routes the incident to the correct owner. SLA clock starts. The employee receives a confirmation in the same email thread with a case reference — never a portal URL.
What IT teams report after 30 days
Incidents captured and tracked
Every email to it@company.com becomes a logged incident from day one, including emails sent directly before InboxIQ was deployed.
Reduction in time to assign
Semantic classification eliminates the triage queue — incidents are routed before a human reads the email.
New tools employees need to learn
The intake channel is the same email address they used before InboxIQ was deployed.
Built for IT teams, not for ITSM administrators
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Semantic incident classification
"My laptop won't turn on and I have a board presentation in 2 hours" is classified as a high-urgency hardware incident — no employee training required.
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SLA escalation via Automation Studio
Define SLA windows per incident type. InboxIQ escalates automatically when a P1 incident has no response after your configured threshold.
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Resolvers work inside Gmail or Outlook
No second tool to log into. Incidents, assignments, and status updates all live in the inbox your team already uses.
How InboxIQ compares
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ServiceNow — routes incidents correctly, once the £500K implementation is complete.
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Freshservice — portal works great for employees who remember to use it.
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Jira Service Management — adds a second inbox your IT team has to manage.
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InboxIQ — incidents classified and routed from the inbox employees already use. No portal. No implementation project. Business plan.
Handle more from the inbox
Every email to it@company.com, tracked and resolved.
Start free — no credit card required. Connect your IT inbox in under 10 minutes.