Your employees are already emailing IT for access, equipment, and software —
now every request gets tracked and resolved.
IT service requests arrive by email whether you have a portal or not. InboxIQ turns that email into a structured, routed, SLA-tracked request without asking employees to change a single behaviour.
Every IT service request tool has the same problem: shadow requests
Shadow requests bypass every system you build
The VP of Sales emails the IT Manager directly. The new hire asks on Slack. The contractor sends a WhatsApp. None appear in your request queue, your SLA report, or your audit log. No portal solves shadow requests — employees will always find a path that doesn't involve a login.
Per-agent pricing makes growing IT teams pay for every resolver
Freshservice, Jira SM, and Zendesk all price per agent. A five-person IT team pays five licences. When you add a sixth resolver to handle growth, the bill jumps immediately. InboxIQ charges per connected inbox — adding resolvers costs nothing.
Configuration takes longer than deployment
JSM's project schemas and permission schemes take one to two weeks to configure. Freshservice requires categories and templates before it triages correctly. InboxIQ classifies from day one using semantic analysis of email content — no category taxonomy to build first.
From email to tracked, assigned request in seconds
Employee sends a request to it@company.com
"I need admin access to the billing system", "my monitor stopped working", "can you add me to the Figma team licence?" Plain text, sent the way they always have. No form, no portal URL to remember.
InboxIQ classifies the request type and approver
Access requests are flagged for security review. Equipment requests go to IT ops. Software licences go to the licence owner. Classification is semantic — "I can't get into Salesforce" routes the same as "Salesforce access request."
Request tracked until closed
The assignee works from their own inbox. When they reply, the thread updates. When the request is fulfilled, the record closes with an audit entry. The employee receives confirmation in the original thread. No portal check-in required.
What IT & ops teams report after 30 days
Faster fulfilment on access requests
Requests reach the approver before an IT team member has manually read the email.
Additional cost per resolver
Per-inbox pricing means the IT team can grow without a licence renewal conversation.
Requests with an owner
Every email to the IT inbox becomes a tracked, assigned request — including those sent directly to the IT Manager's personal address.
Request handling without the overhead
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Semantic routing — no category taxonomy required
InboxIQ learns request types from email content. No admin build-out before the first request is classified correctly.
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Approval steps for elevated requests
Software procurement and elevated access requests trigger an approval step before fulfilment. Approvers act from their own inbox — no account required.
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Full audit trail on every request
Request received, classified, routed, acted on, and closed — all logged with timestamps. Available for compliance and access review audits.
How InboxIQ compares
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Freshservice — Growth plan caps automation at 5,000 transactions/month, then charges per agent for the AI that makes it useful.
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Jira Service Management — help-centre portal works for employees who find the URL. The rest email you anyway.
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Zendesk Employee Service — requires a second paid instance if you already use Zendesk for customer support.
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InboxIQ — per connected inbox, not per agent. Classifies from day one. Resolvers work inside Gmail or Outlook. Business plan.
Handle more from the inbox
Every IT request tracked, routed, and resolved — from the inbox.
Start free — no credit card required. Connect your IT inbox in under 10 minutes.