Stop your support team sorting emails
before they can help customers.
InboxIQ reads every inbound ticket, scores urgency, identifies churn risk, routes to the right agent, and drafts a reply — so your team starts each shift with decisions made, not emails to sort.
Your best agents are reading emails, not solving problems
Churn risk buried under routine tickets
An angry enterprise customer threatening to cancel sits in the same queue as password reset requests. Without urgency scoring, it's first-in first-out — not highest-risk first.
Context-switching kills agent throughput
Agents read, classify, look up the account, find a response, and then start writing — for every single email. Most of that work should never reach a human.
SLAs missed because priority isn't visible
No urgency label means no escalation until someone reads far enough down the queue to realise a ticket breached SLA hours ago.
From inbox to decision-ready queue in seconds
Connect your support inbox
InboxIQ connects to your shared Gmail or Outlook support inbox. No migration, no new tool for customers. Every inbound email flows through the triage layer automatically.
AI triage + draft reply
InboxIQ reads the email, scores urgency, assigns a label (bug, billing, churn risk, feature request), routes to the right agent, and drafts a reply — all before a human sees the ticket.
Agent reviews and sends
Agents arrive to a prioritised queue with triage labels and a draft already written. They edit, personalise, and send — or escalate if the AI flagged it as churn risk. No inbox reading required.
What support teams report after 30 days
Faster first response time
Agents skip triage and go straight to resolution — draft reply already waiting.
Missed churn-risk escalations
Churn signals are detected at entry and escalated immediately — not discovered during an end-of-day queue review.
More tickets closed per agent per day
Context-switching eliminated. Agents spend time on responses, not sorting and classifying.
Built for teams who hate traditional helpdesks
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Works inside Gmail and Outlook
No new inbox to manage. Triage labels, draft replies, and routing all appear inside the tool your team already uses.
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Draft replies from your KB
Connect your knowledge base. InboxIQ drafts replies grounded in your actual documentation — not hallucinated answers.
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Meeting scheduler built in
When a customer asks for a call, InboxIQ detects the intent and includes a booking link automatically — no back-and-forth.
Enterprise data control
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BYOL — customer data in your boundary
Connect your own OpenAI or Azure OpenAI key. Customer email content goes directly to your AI provider — InboxIQ never stores the payload.
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Full triage audit log
Every routing and triage decision is logged with rationale — useful for agent coaching, SLA reviews, and compliance.
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Role-scoped ticket access
Agents only see tickets routed to them. Sensitive customer data isn't visible across the whole team inbox.
How InboxIQ handles it
Give your support team a decision-ready queue every morning.
Start free — no credit card required. Connect your support inbox in under 10 minutes.