Decision-Centric Support Triage That Reduces Cognitive Load
InboxIQ unifies every support signal into one decision stream, then filters, prioritises, and routes work before it hits your team.
What breaks in support triage
Too many channels, no single queue
Email, chat, forms, and social arrive with different rules and inconsistent priority.
Urgency gets guessed
Humans estimate severity after the fact, which creates missed escalations.
Decision fatigue compounds daily
Teams waste hours sorting noise instead of resolving customer issues.
How InboxIQ makes the decisions
Unified intake layer
Bring Voice, Social, Email, Forms, Chat, and CRM into one stream.
Decision routing with owners + SLAs
InboxIQ assigns priority, escalation, and ownership before humans see it.
Audit-friendly outcomes
Each decision comes with context so leaders can review and improve.
Outcomes teams care about
Lower cognitive load
Noise is filtered, and humans start with a decision-ready queue.
Cleaner SLAs
Urgency is detected at entry, not inferred after delays.
Consistent triage quality
Routing logic is consistent across every channel and team.