Chat handoffs triaged, owned,
and logged automatically.
When a live chat ends, the handoff arrives as a notification — and disappears into a shared inbox. InboxIQ reads the context, scores urgency, assigns the right team member, and logs the decision before anyone opens the queue.
Chat handoffs fall through the cracks
High-value escalations missed
An enterprise customer's chat escalation arrives as a handoff notification — and sits unread in the same queue as routine chat transcripts.
No context at handoff
The team member who picks up the handoff has to re-read the full chat transcript to understand what happened. No urgency score. No next step. Just a pile of text.
No single owner
Chat handoffs land in a shared inbox. The handoff sits unassigned until someone manually routes it — by which time the customer has already followed up by email.
Chat handoff to routed, owned decision
Chat platforms forward handoffs to InboxIQ
Intercom, Drift, Zendesk Chat, and most live chat tools can send handoff notifications to an email address or webhook. InboxIQ connects to that destination and picks up every handoff automatically.
AI reads the transcript and scores urgency
InboxIQ reads the chat context, detects sentiment, identifies the customer tier, and assigns an urgency score. Churn risk, billing issues, and enterprise escalations are surfaced immediately.
Routed to the right owner with full context
The handoff lands with a named owner, urgency context, and suggested next step — not a wall of text. Your team acts, not sorts.
What teams report after 30 days
High-urgency handoffs missed
Escalations from enterprise and at-risk accounts are flagged and routed before anyone opens the queue.
Handoffs with named owner
Every chat handoff is assigned to a team member with a response deadline — no shared-inbox limbo.
Faster follow-up on escalations
Context at point of handoff means no time lost re-reading the transcript before taking action.
See it in practice
Chat handoffs deserve the same triage as email.
Connect your chat platform's handoff inbox in under 10 minutes. Start free — no credit card required.