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Solutions · API & Webhooks

Route any signal through InboxIQ via API or webhook.

Your internal systems generate signals that need the same triage logic as email — form submissions, CRM events, webhook payloads. Send them to InboxIQ via the Intake API and get urgency scoring, routing, and an audit trail back.

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REST API with Basic Auth Same triage logic as email Audit trail on every submission
What you can route

Any signal that needs a decision and an owner

Form submissions

Contact forms, intake forms, and support request forms — submit via the API and get triage labels and routing applied instantly.

CRM & webhook events

Route CRM deal updates, status changes, or custom webhook payloads from your internal systems into the same decision pipeline as email.

Custom application events

Any event from your application — a new enterprise signup, a failed payment, a customer escalation flag — can be pushed to InboxIQ for triage and routing.

How It Works

Register, push, get back a decision

1

Register your app

Create a registered app under Settings → Developer. You get a client_id and client_secret for HTTP Basic Auth. No OAuth dance for server-to-server calls.

2

POST to the Intake API

Send a JSON payload to /api/v1/intake with your subject, body, and sender fields. The same triage pipeline that handles email runs on your payload.

3

Decision returned in response

The API returns the triage result — intent, urgency, assigned labels, and routing outcome — synchronously. Your system can act on the decision immediately.

What you get

  • Unified decision pipeline

    API signals join your email triage stream — same routing rules, same labels, same audit log.

  • Scoped per registered app

    Each integration has its own credentials and scope. Access is limited to intake:write by default — no read access to other inbox data.

  • Rate-limited and audited

    Every API call is rate-limited and logged — preventing abuse and giving you a complete audit trail of all programmatic intake.

Developer access

  • Apply from Settings → Developer

    Developer access is gated — request access from your settings dashboard. Approved by the InboxIQ team, typically within one business day.

  • Full API documentation included

    Endpoint reference, authentication guide, example payloads, and error codes — all available after developer access is approved.

  • Enterprise access for high-volume use

    Need higher rate limits or a custom allowed-origins configuration? Contact sales for enterprise API access.

Common use cases

See it in practice

Insurance Claims → HR Requests → Finance Add-on → Sales & BD →

Build triage into any system.

Request developer access from your settings dashboard, or contact sales for enterprise API access.

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