Use case • Healthcare Triage (Referrals)
Reduce Referral Admin Load With Decision-Centric Triage
Referrals arrive through fax-to-email, portals, calls, and CRMs. InboxIQ unifies those signals, flags urgency, and routes decisions before clinicians touch the queue.
Where referral triage breaks today
Referrals arrive across systems
Voice, email, portal uploads, and CRM notes live in separate queues.
Urgency is buried in narrative
Clinical context and risk indicators are hard to surface quickly.
Admins do manual sorting
High-value clinician time is spent on intake, not care.
InboxIQ for healthcare referrals
Unified intake across channels
Aggregate Voice transcripts, email attachments, forms, and CRM notes.
Decision routing with SLAs
Prioritise urgent referrals and assign owners instantly.
Audit trail ready
Track why a referral was escalated or routed for compliance.
Operational outcomes
Faster referral turnaround
Urgent cases surface immediately, reducing delay to care.
Lower admin workload
Automated triage reduces manual handoffs and sorting.
Consistent decision quality
Standardised intake logic across teams and locations.