Stop your clinical team
triaging referral emails.
Referrals arrive by fax-to-email, patient portal, and CRM. InboxIQ reads urgency, routes to the right department, and logs every decision — before a clinician touches the queue.
Referral triage is clinical time wasted on admin
Referrals scattered across systems
Fax-to-email, patient portal messages, and CRM notes arrive in separate inboxes with no shared prioritisation logic.
Urgency buried in clinical narrative
Risk indicators and time-sensitive flags are embedded in free-text email bodies. Manual triage takes 2–3 hours per day of clinical admin time.
No HIPAA-compliant decision log
Audit requirements demand a traceable record of who accessed patient information and why — forwarded emails don't satisfy this.
Three steps from inbox to routed decision
Unified referral intake
InboxIQ connects to your existing Gmail or Outlook shared inbox. Referrals from every source flow into a single triage pipeline — no new software for senders.
AI urgency scoring
The AI reads clinical context, flags urgency, and assigns the referral to the correct department or clinician — with an SLA timer attached. Your BYOL key means the payload never leaves your boundary.
HIPAA-ready audit log
Every triage decision — who accessed what, when, and why — is logged with a timestamped rationale. Exportable for compliance reviews and CQC inspection readiness.
What teams report after 30 days
Reduction in manual triage time
Clinical and admin staff return to patient-facing work instead of inbox sorting.
Missed urgent referrals
Urgent referrals are flagged and routed before a human reads the queue.
Decisions with audit rationale
Every routing decision carries a logged reason — ready for any compliance review.
Data & AI privacy
-
BYOL — your AI key, your data boundary
Connect your own OpenAI or Azure OpenAI key. Patient data goes directly to your provider — InboxIQ never processes or stores the payload.
-
Zero training on PHI
OpenAI ZDR policy is enabled by default. Your referral content is never used to train models.
-
Self-hosted option (roadmap)
For NHS trusts and regulated providers who need on-premise deployment — on the roadmap for 2025.
Regulatory alignment
-
HIPAA access logging
Every email access event is logged with user identity, timestamp, and action — satisfying HIPAA §164.312(b) audit controls.
-
UK CQC inspection readiness
Exportable decision logs support CQC evidence requirements for clinical governance and referral pathway management.
-
GDPR data minimisation
Role-scoped access means only the assigned clinician or coordinator can see a given referral — not the whole team inbox.
How InboxIQ handles it
Give your clinical team their time back.
Start free — no credit card required. Connect your shared inbox in under 10 minutes.