Route every HR request to the right person
before it becomes a complaint.
HR inboxes mix urgent grievances with routine queries. InboxIQ classifies sensitivity, routes confidentially to the right HR partner, and keeps a complete ownership trail — GDPR-compliant by design.
The HR shared inbox is a liability
Sensitive requests visible to the whole team
Grievances, disciplinary responses, and medical disclosures land in a shared inbox that every HR team member can read — a GDPR data minimisation violation waiting to happen.
Urgent cases buried under routine queries
A grievance or absence escalation sits behind 40 holiday request emails. Without urgency classification, the time-sensitive cases are invisible.
No clear ownership or resolution trail
Employment tribunal evidence requires a clear log of who handled a request, what decision was made, and when. Shared inbox threads don't provide this.
Classify, route confidentially, log everything
Sensitivity classification
InboxIQ reads each incoming HR request and classifies it: grievance, disciplinary, absence, payroll, general query. Sensitive categories are immediately separated from the general queue.
GDPR-aware confidential routing
Sensitive requests are routed only to the designated HR Business Partner — not the shared inbox. Data minimisation is enforced automatically. Only the assigned handler sees the content.
Ownership and resolution log
Every request gets an owner, an SLA, and a logged outcome. The complete trail — who handled it, what action was taken, and when — is available for Subject Access Requests and tribunal evidence.
What HR teams report after 30 days
Fewer misdirected sensitive requests
Grievances and medical disclosures reach only the intended handler — not the whole team inbox.
Faster response on grievance cases
Urgent cases are prioritised and assigned before the routine queue is processed.
Requests with an owner and log
Every request has a named owner, SLA, and resolution record — ready for SAR responses and tribunal evidence.
GDPR compliance
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Article 5 data minimisation enforced
Role-scoped routing ensures only the necessary HR partner accesses sensitive employee data — not the full team.
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Subject Access Request support
Complete access logs make SAR responses straightforward — every view of an employee's data is recorded with identity and timestamp.
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BYOL — employee data never leaves your boundary
Use your own AI key. HR request content goes directly to your provider — InboxIQ never stores email payloads.
Employment law record-keeping
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Tribunal-ready decision trail
Every action on a grievance or disciplinary request is logged with the handler identity, timestamp, and outcome notes.
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Consistent SLA enforcement
Automated SLA timers mean statutory acknowledgement windows (e.g. 5-day grievance acknowledgement) are never missed.
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Exportable case records
Case history is exportable for legal review, Acas early conciliation, and employment tribunal submissions.
How InboxIQ handles it
Give your HR team a compliant inbox — not a liability.
Start free — no credit card required. Connect your HR inbox in under 10 minutes.