Social signals triaged
before they become crises.
Inbound social DMs and escalations arrive as email notifications — and get buried in a shared inbox. InboxIQ reads the signal, scores urgency, assigns ownership, and logs the decision before your team opens the queue.
Social notifications get lost in the same inbox as everything else
Escalations surface hours too late
An angry DM from a high-profile account sits beside routine social notification digests. By the time someone reads it, the situation has escalated publicly.
No urgency classification
A DM complaint from a paying customer and a generic brand mention look identical in the social notification inbox. Both wait for the morning review.
No clear owner for DMs
Inbound DMs and social escalations land in a shared inbox. Customer success, marketing, and support all assume someone else is handling it — until the customer posts publicly.
Social signal to routed, owned decision
Route social notifications to InboxIQ
Configure your social platform to forward DM notifications and escalation alerts to your InboxIQ inbox — or push events directly via the Intake API for programmatic integration.
AI reads the signal and scores urgency
InboxIQ classifies the signal type (DM complaint, escalation, partnership enquiry, brand mention) and scores urgency. High-risk signals from existing customers or high-profile accounts are escalated immediately.
Routed to the right owner
Customer DMs go to the account owner. PR escalations go to comms. Partnership enquiries go to BD. Each signal follows your routing rules — automatically, with urgency context attached.
What teams report after 30 days
High-urgency DMs missed
Escalations from customers and high-profile accounts are flagged and routed before the morning queue review.
Social signals with a named owner
Every inbound DM and escalation has a named owner and a response deadline — no shared-inbox limbo.
Faster response on customer DMs
Signals from paying customers are routed immediately to the account owner — no digging through social notification digests.
See it in practice
Social signals deserve the same urgency as email.
Connect your social notification inbox in under 10 minutes. Start free — no credit card required.