Refund risks and order issues resolved
before they become chargebacks.
InboxIQ reads every customer email, classifies order issues, refund requests, and shipping complaints by urgency, and drafts replies grounded in your return policy and shipping timelines — so your team handles what matters first, automatically.
High-risk customer emails are invisible until it's too late
Chargeback risks missed in the queue
A frustrated customer emailing about a missing order sits in the same queue as routine tracking questions. Without urgency scoring, the chargeback risk sits unactioned until it's too late to resolve it proactively.
Carrier notifications flood the inbox
Automated shipping updates, order confirmations, and carrier tracking notifications drown out real customer issues. Every minute spent on noise is a minute not spent on the refund request that needs an answer today.
Policy replies written from scratch every time
Your return policy, refund timeline, and exchange process are the same answer repeated dozens of times a week. Every manual reply to a standard policy question is time not spent on genuinely complex issues.
Every customer email classified and actioned before your team opens it
Order type and urgency classified at intake
InboxIQ reads every incoming customer email and classifies it: refund request, order issue, shipping complaint, general question, or automated carrier notification. Chargeback risks and escalation signals are scored and flagged immediately — before your team opens the queue.
Policy-grounded draft replies in your drafts
Refund, exchange, and shipping questions get a draft reply grounded in your actual return policy and shipping timelines. Connect your help docs, Notion, or policy pages — the draft answers the specific question asked, accurately, without hallucinating policy details.
Carrier noise suppressed silently
Automated shipping updates, order confirmation receipts, and carrier tracking notifications are classified as transactional and archived silently — no drafts, no labels, no noise. Your inbox surfaces only emails that need a human response.
What e-commerce teams report after 30 days
Chargeback-risk emails missed or seen late
High-urgency order issues and refund requests are escalated before the inbox is opened.
Reduction in manual classification time
Every email arrives with intent and urgency already resolved — your team acts, not sorts.
Policy draft acceptance rate
KB-grounded drafts are accurate enough that most are sent with one review — no rewriting.
What gets automated
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Refund and chargeback risk escalation
Refund requests with escalation signals (frustrated tone, repeat contact, high order value) are flagged and forwarded to your ops team before the queue review starts.
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Return and exchange policy drafts
Questions about your return window, exchange process, and refund timelines get a KB-grounded draft. Accurate to your actual policy — not a generic "please allow 3–5 days" response.
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Transactional noise archived silently
Carrier updates, order confirmations, review requests, and marketing emails from suppliers are classified and archived without drafts or tickets — no noise, no distraction.
Who it's built for
InboxIQ is built for e-commerce and DTC brands with small support teams — typically 1–5 people handling customer email via Gmail or Outlook without a dedicated helpdesk.
- ✓You're handling 100–500 customer emails a week manually
- ✓Refund and order issues are your highest-risk email type
- ✓Carrier notifications flood your inbox daily
- ✓You answer the same policy questions repeatedly
- ✓You want to stay in Gmail or Outlook — not set up a helpdesk
How InboxIQ handles it
Resolve order issues faster. Lose fewer customers.
Connect Gmail or Outlook in 2 minutes. InboxIQ triages every customer email, drafts policy replies, and surfaces chargeback risks automatically.