Support Automation Software Powered by One AI Intake Brain
InboxIQ is support automation software that unifies inbound requests from email, forms, chat, and tools. A single AI agent decides what needs action, how urgent it is, who should handle it, and whether it should become a ticket.
Start with AI email triage, then expand to forms and webhooks as you grow.
What Is Support Automation?
Support automation reduces manual support work—especially at intake. The biggest win isn’t auto-replies; it’s triage:
- Classify the request (intent)
- Prioritise urgency
- Assign ownership
- Route to the right workflow
- Create a ticket only when human action is required
InboxIQ focuses on turning inbound chaos into a clean queue of actionable work.
Why Most Support Automation Fails
Support tools often automate the wrong thing and generate more noise:
- Every message becomes a ticket
- Rules are duplicated across forms, chat, and email
- Teams drown in low-quality requests
- Escalations get missed because urgency isn’t detected consistently
InboxIQ centralises intake logic so every channel follows the same triage decisions.
Webhook Intake: The Foundation of Unified Support Automation
Any system can POST a payload to InboxIQ. The same AI agent decides:
- Does this need action?
- How urgent is it?
- Who should handle it?
- Should it become a ticket at all?
Result: intake logic lives in one place—not scattered across forms, apps, and tools.
Common webhook intake sources
- Website contact forms (support vs sales vs feedback)
- In-app bug reports (severity detection + ticket only when justified)
- Customer onboarding requests (route to Customer Success)
- Chat handoffs (transcripts analysed for follow-up required)
- Internal ops requests (IT/HR/access requests)
- CRM events (escalations, angry replies, qualified handoffs)
See webhook examples in the Intake API docs.
What InboxIQ Automates
- AI triage across channels (email + webhooks)
- Urgency detection to surface escalations early
- Ownership assignment to reduce back-and-forth
- Ticket suppression so non-actionable requests don’t create noise
- Routing into workflows (ticket, task, notification, follow-up)
- Audit trail of AI decisions and human overrides
For team workflows, pair this with a shared inbox and AI email triage.
Support Automation FAQ
Do I need a helpdesk to use InboxIQ?
No. InboxIQ can route into a helpdesk, a task system, or your own workflow engine. It’s designed to be the intake layer.
Does InboxIQ create a ticket for every request?
No. InboxIQ can suppress low-value requests and only create tickets when action is required.
Can this handle more than email?
Yes. Webhook intake supports forms, in-app feedback, bug reports, chat transcripts, CRM events, and internal tools.
How do we keep it safe and auditable?
InboxIQ supports configurable intake authentication and maintains an audit trail of decisions and overrides.
Turn Support Into a Clean Queue of Actionable Work
Automate triage, prioritisation, and routing across every channel—using one AI intake brain.