Email support automation
without the helpdesk.
InboxIQ automates the full email support loop — triage every inbound email, draft a grounded reply from your KB, fire automation rules, and surface critical issues before you open your inbox. All inside Gmail or Outlook. No new tool for your team.
Works inside Gmail and Outlook • No Zendesk required
Inbound email
Re: Can't export data — it just hangs
mark@bigcorp.com • 8:14 AM
Intent
Support
Urgency
P2 Urgent
Sentiment
Frustrated
⚡ Draft ready
from KB: export_guide.mdHi Mark, thanks for flagging this. The export sometimes times out on datasets >10k rows — here's how to work around it...
Rule fired: P2 Support → label InboxIQ/Support + notify Slack
<60s
from email received to draft ready
~85%
draft acceptance rate
0
helpdesk seats required
The full support automation pipeline
Every support email runs through five layers automatically — before you open your inbox.
Triage
Every inbound email is classified by intent (support, billing, feedback), urgency (P1–P4), and sentiment (frustrated, neutral, positive). Labels applied inside Gmail or Outlook automatically.
Thread read
InboxIQ reads the full email thread for context — not just the latest message. Prior replies, previous issues, and thread history inform the draft.
KB search
Your knowledge base is searched semantically for the most relevant articles. The draft is grounded in your actual documentation — not hallucinated.
Draft reply
A draft reply is written and placed in your Gmail or Outlook drafts. You review, edit if needed, and send. You stay in control.
Automation rules
Rules fire after triage: label the email, forward P1s to Slack, archive newsletters, auto-archive transactional receipts. Set once, runs on every email.
What gets automated
P1 escalation
Critical emails (system down, churn risk, angry VIP) are flagged immediately — Slack notification fires before you open Gmail.
Draft replies
Support and billing questions get a KB-grounded draft in your Gmail drafts. You review and send — or edit first.
Label routing
Every email gets labelled by intent and urgency inside Gmail/Outlook. Your inbox is pre-sorted when you open it.
Noise suppression
Transactional emails, newsletters, and automated alerts are labelled and archived silently — no drafts, no tickets, no noise.
Who it's for
InboxIQ is built for founders and ops leads at B2B SaaS companies with 5–50 employees who handle support email themselves — or with one or two teammates.
- ✓You're handling 50–300 support emails a week manually
- ✓You rejected Zendesk — too heavy, too many seats, too much setup
- ✓Your team lives in Gmail or Outlook and you want AI, not a new tool
- ✓You want P1s surfaced before you open your inbox — not after
- ✓You want draft replies grounded in your docs — not hallucinated
FAQ
Do I need a helpdesk or ticketing system?
No. InboxIQ works entirely inside Gmail or Outlook. Labels replace tickets. Drafts replace manual replies. No external tool required.
Does InboxIQ create a ticket for every email?
No. Transactional, promotional, and automated emails are handled silently. Drafts only appear for emails that genuinely need a human reply.
What if the draft is wrong?
One click discards it or you edit before sending. Every draft sent or discarded trains the model — accuracy improves with use.
How long does setup take?
Under 2 minutes to connect Gmail or Outlook via OAuth. Connect your KB (Notion, Intercom, docs URL) to enable draft replies. No config required to start triaging.
Handle support email in a fraction of the time
Connect Gmail or Outlook in 2 minutes. InboxIQ triages every email, drafts replies from your KB, and surfaces P1s automatically.