AI-Powered Email Triage for Modern Teams
InboxIQ removes manual triage before humans touch the inbox. It classifies incoming emails, prioritises urgency, assigns ownership, and routes each message to the right workflow—so your team only sees actionable work.
What Is Email Triage?
Email triage quickly sorts incoming emails so the most important messages are handled first. A good triage process answers four questions:
- Intent — what is this email about? (support, sales, billing, onboarding, feedback)
- Urgency — how urgent is it? (low, normal, urgent, critical)
- Ownership — who should handle it? (person/team/queue)
- Next step — what should happen now? (ticket, task, notification, auto-handle)
Why Manual Triage Breaks
- Urgent emails buried under low-priority requests
- Slow response times and missed SLAs
- Inconsistent routing and unclear ownership
- Duplicated work when multiple people reply
- Constant context switching and inbox anxiety
InboxIQ stops the chaos at the first step: classification and routing.
How InboxIQ Automates Triage
- Classification — tags emails by intent (support, billing, onboarding, feedback, cancellations, sales, etc.)
- Priority & urgency — highlights time-sensitive issues and escalations
- Ownership — assigns an owner or team based on rules and context
- Routing — triggers the right workflow (ticket, task, notification, follow-up)
- Summaries — quick summary and suggested next step
Start simple, then evolve rules as your workflows mature.
Use Cases
Customer Support — route issues to the right queue and escalate urgent messages.
Sales & Lead Response — identify high-intent emails and assign follow-ups automatically.
Operations & Admin — sort internal requests, route approvals, and convert emails into trackable tasks.
Shared Inboxes — reduce collisions, clarify ownership, and keep the team aligned on what’s handled.
What You Get with InboxIQ
- Intent-based classification and tagging
- Priority / urgency detection
- Ownership assignment
- Workflow routing and automation triggers
- Human-readable summaries
- Audit trail of actions (what happened and why)
- Configurable rules so behaviour matches your business
How It Works
- Connect your inbox — bring in inbound emails from your shared mailbox or monitored inbox.
- Define categories and routing — start with a small set of categories and simple routing rules.
- InboxIQ triages automatically — every email is classified, prioritised, assigned, and routed.
- Your team works the right queue — humans focus on what needs attention; everything else is organised or automated.
Email Triage FAQ
What’s the difference between email triage and a helpdesk?
Email triage is the sorting and routing step. A helpdesk manages tickets and conversations. InboxIQ automates triage so your helpdesk (or workflow system) receives cleaner, structured inputs.
Can InboxIQ route emails to different teams?
Yes. Route by category, urgency, sender, keywords, or other rules so messages land with the right owner.
Does this work for sales emails too?
Yes. InboxIQ can classify lead intent, highlight urgency, and assign follow-ups so you respond faster.
How do I start if I don’t have a perfect taxonomy?
Start small: 5–8 categories (Support, Billing, Sales, Onboarding, Feedback, Cancellations, Ops). Refine based on real inbox patterns.
Stop Losing Time to Manual Triage
InboxIQ gives your inbox a structured front door—so urgent work gets handled first and routine work gets automated.