AI-Powered Email Triage for Modern Teams
InboxIQ is an AI email triage platform that reads inbound emails, detects intent and urgency, assigns ownership, and routes every message to the right workflow—before humans touch the inbox.
Built for shared inboxes, customer support, sales inquiries, onboarding requests, and operations teams.
What Is Email Triage?
Email triage sorts incoming emails so the most important messages are handled first. AI email triage automates that by answering four questions for every message:
- Intent — what is this email about? (support, sales, billing, onboarding, feedback)
- Urgency — how urgent is it? (low, normal, urgent, critical)
- Ownership — who should handle it? (person, team, or queue)
- Next step — what should happen now? (ticket, task, notification, auto-handle)
InboxIQ turns raw emails into structured outcomes so your team works the right queue—not a messy inbox.
Why Manual Email Triage Fails
- Urgent customer issues buried under low-priority messages
- Slow response times and missed SLAs
- Inconsistent routing and unclear ownership
- Duplicated replies in shared inboxes
- Constant context switching and burnout
InboxIQ removes the bottleneck by automating classification, prioritisation, and routing.
How AI Automates Email Triage
- Classifies intent (support, billing, sales, onboarding, feedback, cancellations)
- Detects urgency using language, sentiment, and context
- Assigns ownership to the right person or queue
- Routes the email into a ticket, task, notification, or follow-up workflow
- Summarises the email with a suggested next step
- Connect your inbox (shared inbox or monitored mailbox).
- Define categories and routing rules (start simple).
- InboxIQ triages automatically (intent, urgency, owner, route).
- Your team works clean queues instead of scanning raw inboxes.
Email Triage for Support, Sales, and Ops
Customer Support — route to the right queue, escalate urgent messages, and keep response quality consistent.
Sales & Lead Response — identify high-intent inquiries, assign follow-ups, and respond faster—without missing hot leads.
Operations & Admin — sort requests, route approvals, and convert emails into trackable tasks automatically.
Shared Inboxes — reduce collisions, clarify ownership, and keep the team aligned on what’s handled.
Why Teams Use InboxIQ for Email Triage
Cleaner queues, fewer misses
AI email triage prevents urgent work from getting buried and keeps SLAs on track.
Consistent routing and ownership
Every email is tagged, prioritised, and assigned to the right person or team automatically.
Faster responses with less effort
Reduce manual sorting and context switching; focus on solving customer problems.
Works across channels
Use the same intake brain for email, forms, CRM events, and chat handoffs.
AI Email Triage FAQ
What’s the difference between email triage and a helpdesk?
Email triage is the sorting and routing step. A helpdesk manages tickets and conversations. InboxIQ automates triage so your helpdesk receives cleaner, structured inputs.
Can InboxIQ automatically assign emails to the right team?
Yes. InboxIQ can assign by intent, urgency, sender, keywords, or custom rules.
Does InboxIQ create a ticket for every email?
No. InboxIQ can suppress non-actionable emails and only create tickets when human action is required.
How do I start if my categories aren’t perfect?
Start with 5–8 categories and refine based on real inbox patterns. InboxIQ is designed to evolve with your workflow.
Stop Losing Time to Manual Email Triage
Automate your inbox intake and focus on the work that matters.
Prefer a walkthrough? Talk to us or review the Intake API to connect webhooks and apps.