Shared Inbox Software That Prevents Collisions and Keeps Work Organised
InboxIQ is shared inbox software for teams. It classifies incoming messages, prioritises urgency, assigns ownership, and routes each request into the right queue—so nothing important gets missed.
Why Shared Inboxes Get Messy
Shared mailboxes (support@, sales@, hello@) break down when multiple people work from the same inbox. The result is predictable:
- Two people reply to the same email
- Important requests get buried
- Ownership is unclear (“Who is handling this?”)
- Follow-ups slip through the cracks
- No consistent triage or prioritisation process
InboxIQ fixes this at the intake step: AI email triage plus routing and ownership—built for teams.
Shared Inbox Features Powered by AI
- Ownership assignment so every message has a clear owner
- Urgency prioritisation so critical emails rise to the top
- Intent classification (support, sales, billing, onboarding, feedback)
- Routing to workflows (ticket, task, notification, follow-up)
- Reduced duplicate replies by clarifying what’s handled and what’s pending
- Summaries so anyone can understand the request in seconds
One Intake Brain Across Email, Forms, and Tools
InboxIQ is not just a shared inbox. It’s a unified intake layer. Any system can POST a payload to InboxIQ, and the same AI agent decides:
- Does this need action?
- How urgent is it?
- Who should handle it?
- Should it become a ticket at all?
Your shared inbox logic lives in one place. See webhook examples in the Intake API docs. This is the foundation of support automation.
Shared Inbox Use Cases
Customer Support Inbox — route issues to the right queue and prioritise urgent messages automatically.
Sales Inbox — detect high-intent requests and assign follow-ups so leads don’t go cold.
Operations Inbox — sort admin requests, approvals, and internal queries into structured work.
Shared Inbox FAQ
What is a shared inbox?
A shared inbox is a mailbox used by multiple people (e.g., support@). InboxIQ adds AI triage, ownership, and routing to keep it organised.
How does InboxIQ prevent duplicate replies?
By assigning ownership, routing to queues, and making status clear—so the team knows what’s handled and what’s pending.
Can I use InboxIQ without changing my whole stack?
Yes. Start with triage and routing. You can integrate deeper over time with workflows and webhook intake.
Does it work with other channels?
Yes. The same intake brain can process forms, chat transcripts, CRM events, and internal tools via webhooks.
Make Your Shared Inbox Feel Like a Work Queue
InboxIQ turns inbound email into structured, prioritised work—so your team can move faster.