What happens to my data if I delete my account?
What happens to my data if I delete my account?
When you delete your InboxIQ account, your data is permanently removed from our systems. This cannot be undone.
What is deleted
| Data | Timing |
|---|---|
| Connected inbox OAuth tokens | Immediately — access to your inboxes is revoked |
| Triage configuration and labels | Immediately |
| Automation rules | Immediately |
| AI draft history | Immediately |
| Knowledge base content and embeddings | Immediately |
| Team invitations and sub-user accounts | Immediately |
| Account profile and settings | Immediately |
What is retained
| Data | Retention period |
|---|---|
| Billing records and invoices | 7 years (legal/tax compliance) |
| Anonymised aggregate usage statistics | Indefinitely (no personal identifiers) |
What stays in Gmail and Outlook
InboxIQ does not delete anything from your actual Gmail or Outlook account when you delete your InboxIQ account. This means:
- Labels created by InboxIQ (e.g.
InboxIQ/Support) remain in Gmail - Categories created by InboxIQ remain in Outlook
- Drafts saved by InboxIQ remain in your Drafts folder
You can delete these manually from within Gmail or Outlook if you wish.
Cancelling vs. deleting
Cancelling your subscription keeps your account and data intact — InboxIQ just stops processing new emails after your paid period ends. Deleting your account is permanent and removes all data.
For subscription cancellation, see Managing your subscription.
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