How InboxIQ works
How InboxIQ works
InboxIQ sits between your inbox and your team. Every email that arrives is read, classified, and actioned — all before you open it.
The pipeline
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Receive — InboxIQ polls your Gmail or Outlook inbox every few minutes using the official Google and Microsoft APIs. It never stores your emails permanently; it reads them, processes them, and discards the raw content.
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Classify — Each email is passed through the AI pipeline. InboxIQ assigns:
- Category — Support, Billing, Updates, Promotions, Transactions, Social, or Forums
- Priority — P1 (urgent) or normal
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Sentiment — Frustrated, Neutral, or Positive
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Label — A label (Gmail) or category tag (Outlook) is applied directly in your inbox so you can see at a glance what every email is about, without opening it.
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Draft — For emails that need a reply, InboxIQ writes a draft using your knowledge base, past replies, and the full thread context. The draft appears collapsed in the Gmail thread, ready for you to review and send.
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Automate — Any automation rules you've configured in Automation Studio fire after triage. Emails can be forwarded, tagged, archived, or sent to a webhook automatically.
What InboxIQ never does
- It never sends an email without your approval (unless you explicitly configure auto-send for a rule).
- It never reads emails in folders or labels you haven't connected.
- It never stores the body of your emails in a way that persists after processing.
Where the intelligence comes from
InboxIQ gets smarter in two ways:
Your knowledge base — Articles, past replies, and help centre links you upload in Settings → Integrations → Knowledge Base. The AI uses these when drafting replies.
Your corrections — When you move an email to a different InboxIQ label in Gmail (or change its category in Outlook), InboxIQ detects this and records a correction. Over time, it learns your specific patterns.
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