AI draft replies — how they work
AI draft replies — how they work
For every email that needs a response, InboxIQ writes a draft reply and places it directly in the Gmail thread (or Outlook Drafts). You review it, edit if needed, and send — you never compose from scratch.
What goes into a draft
InboxIQ uses four sources when writing a draft:
- The full email thread — not just the latest message. If this is a follow-up, InboxIQ knows what was already said and doesn't repeat it.
- Your knowledge base — articles, FAQs, and past replies you've uploaded in Settings → Integrations → Knowledge Base. The more you add, the more accurate and on-brand the drafts become.
- Sender context — InboxIQ builds a profile for each sender domain over time. A customer at
acme.comwho always asks billing questions will get billing-appropriate drafts faster. - Triage output — the category, priority, and sentiment inform the tone and urgency of the draft.
Draft modes
| Mode | Behaviour |
|---|---|
| Draft only (default) | InboxIQ writes the draft. You review and send. Nothing goes out without your action. |
| Auto-send | For high-confidence, low-risk categories (e.g. Transactions), you can configure an automation rule to send automatically. See Automation Studio. |
Confidence threshold
Each draft has a confidence score. If the score is below your threshold, InboxIQ creates the draft but adds a note indicating low confidence. You can adjust the threshold in Settings → AI Features.
Editing a draft
Drafts appear in Gmail as a collapsed reply at the bottom of the thread. Click to expand, edit, and send as you normally would. Any edits you make are not fed back to InboxIQ — only label corrections are used for retraining.
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