Team roles and permissions
Team roles and permissions
InboxIQ has two roles: Owner and Member. The owner is the account creator; additional users are members.
Role comparison
| Action | Owner | Member |
|---|---|---|
| Connect / disconnect inboxes | ✅ | ❌ |
| Invite teammate inboxes | ✅ | ❌ |
| Configure automation rules | ✅ | ❌ |
| Manage knowledge base | ✅ | ❌ |
| View dashboard and tickets | ✅ | ✅ |
| Reply to emails (via drafts) | ✅ | ✅ |
| Change billing and subscription | ✅ | ❌ |
| Delete the account | ✅ | ❌ |
Adding team members
Go to Settings → Team → Invite a teammate. Enter their email address to send an invitation. They'll create their own password and sign in to your shared workspace.
Members see the same inbox dashboard as the owner but cannot change settings or integrations.
Inbox connections and team members
Teammate inbox connections (invited via the one-click invite link) are separate from team members. A colleague whose inbox is connected does not need an InboxIQ login — their inbox is processed as part of your account but they have no access to the InboxIQ interface.
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